Terms & Conditions of Sale

  • 'Company' means FourFriends Pet Foods Ltd.
  • 'Customer' means the person, or company who buys the goods and associated services from the Company.
  • 'Contract' means any contract between the company and customer for the sale of goods.
  • 'Goods' means high quality FourFriends pet food.
  • 'Order' means and product to be supplied by the company.
  • 'Working Day' means a day other than Saturday, Sunday, Public Holiday or any planned closure of the Company.


Force Majeure Event

For the purpose of the contract “Force Majeure Event” means any event beyond the reasonable control of the Company, including but not limited to, acts of strikes or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, accident, breakdown of plant or machinery, fire, flood or storm.

The Company shall not be liable to the customer as a result of any delay or failure to perform its obligations as a result of a Force Majeure Event.


Price

The Company is entitled to charge the amount of any purchase tax, value added tax or other Government tax levied on the goods whether or not included in the quotation.

The Company may, by giving notice to the customer at any time before delivery, increase the price to reflect any increase in the costs of goods due to:

  • Any factor beyond the Company’s control, including foreign exchange fluctuations, increases in materials and other manufacturing costs,
  • Any requests by the customer to change the delivery dates, quantities or types of goods ordered,
  • Any delay caused by the instructions of the customer or failure of the customer to give adequate or accurate information or instructions.

The goods are as described in the Company’s literature.


Delivery of goods

Any dates quoted for delivery are approximate only and the time of delivery is not of the essence. The Company shall not be liable for any delay in delivery of the goods that is caused by a Force Majeure event or the customer's failure to provide the Company with adequate delivery instructions.

Where access to the delivery location is unsuitable in the reasonable opinion of the Company, the Company reserves the right to arrange re-delivery to another address. Any additional costs incurred will be payable by the customer.


Quality of goods and warranty

The Company warrants that the goods will correspond with their specification at the time of delivery and will be free from defects. The customer shall give notice in writing to the Company within three (3) working days that some or all of the goods do not comply with the specification, and specifies the nature of the defect to the Company.

The Company shall be given a reasonable opportunity of examining such goods. The customer, if asked to do so by the Company, shall provide photographic evidence or other evidence to support the defect claim. If asked to do so, the customer shall return the goods to the Company’s place of business at the Company’s cost. The Company shall, at its option, replace the defective goods or refund the price of the defective goods in full.


Payment of the price

All goods are paid in full with cleared funds before despatch. 

Promotional codes are issued at the company’s discretion. Each code is limited to be used once per IP Address and or per delivery address. Unless otherwise stated. No cash alternative available.


Value Added Tax

The customers invoice will normally include Value Added Tax (VAT) at the prevailing rate.